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17/12/2014
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Report written by Guillaume Gilbert


OVH in Poland: a branch in constant motion


The opening of the first OVH subsidiary, in Poland in 2004, was made on the observation of the great resources available in a country that continues to prove itself in engineering and IT expertise. 10 years later, the Wroclaw team is a keystone for OVH R&D. As this dynamic team continues to grow, it pushes the European leader of the cloud to new limits. Good health and cheer prevailed on December 10 at the OVH World Tour Warsaw. Kamil Włodarczyk, the manager of OVH Poland shares with us.





OVH Poland: Centered around Cloud Development


Being the 4th largest city in Poland with 600,000 inhabitants, Wroclaw has experienced continued growth since the fall of Communism in 1989. Elected the European Capital of Culture for 2016, it is also a major attraction of new technologies and can boast at being the home of the country’s third Polytechnique school. Long before Google, in 2004, OVH set its sights on Wroclaw and decided to establish its first European subsidiary having been attracted by the prospect of a promising market and a formidable pool of IT experts.

10 years later, Kamil Włodarczyk, reminisces about the excitement of the early days. He goes on to explain, “We started very quickly and without a net. We set off on the adventure, a little blind, but with fierce determination to shake up the existing technology of the day and to make an impact on the market at all levels.” With a pioneering spirit, one could say that success depends on strong motivation and the ability to adapt. The 4 employees of 2004 are more than 30 today and the objective for 2015 is to double this workforce. This is a spectacular and beneficial jump for a subsidiary which continues to experience growth. Very focused on R&D, their tasks will be to develop and accelerate the network and cloud infrastructure, optimize hardware and consolidate customer support.







Support and invention


Autonomous and versatile, the Wroclaw team has always been an R&D platform essential to the group, supporting France on numerous projects (Hosted Exchange, hubiC, RunAbove ...), feasibility studies and fine tuning of services prior to production. This complimentary support accelerates all process, permitting all teams to take a step back and provide multiple views on complex issues. Despite the 1,300 kilometers that separate the two countries, the teams are in constant contact via webcams which broadcast, in real time, the activities of each of their offices. This blurs latency and provides a friendlier working environment conducive to collaboration. Part of OVH’s DNA since its inception, customer service has found a second wind in Poland reinventing itself to satisfy customers long disappoint in the lack of transparency of local offers. Kamil points out, “This is an example where the idea of a privileged support for the most demanding of customers was born and later became our OVH VIP Support.” Kamil takes great pride in the constant curiosity of his teams and how they are always looking for new ways to do things better than their competitors. Today, this is largely noticeable by their more than 100,000 local customers and dedicated servers costing half the price of any national provider.







Part of OVH’s DNA since its inception, customer service has found a second wind in Poland reinventing itself to satisfy customers long disappoint in the lack of transparency of local offers. Kamil points out, “This is an example where the idea of a privileged support for the most demanding of customers was born and later became our OVH VIP Support.” Kamil takes great pride in the constant curiosity of his teams and how they are always looking for new ways to do things better than their competitors. Today, this is largely noticeable by their more than 100,000 local customers and dedicated servers costing half the price of any national provider.

“At the root of OVH success in Poland, there is of course the transparency which we have always shown with our customers, but also the fact that on our side we are known to be ‘disruptors’ to the market,” Kamil enthusiastically states. OVH was first to propose offers with unlimited bandwidth. "Once free of this limitation, everything became much simpler for our customers,” adds Kamil. At the cutting edge of hosting and RunAbove cloud offers, R&D is co-managed in Poland. The Wroclaw subsidiary is also convincing many customers to migrate to dedicated servers.



Stop in Warsaw


To celebrate the 10 year anniversary of the opening of the Wroclaw office, the leadership of OVH, headed by Octave Klaba and his family made the trip to Poland to meet with the local teams. The founder and CEO of OVH, who has Polish origins is not a foreigner and shares a natural bond with this subsidiary. “This was really a special event for all of us,” says Kamil, “We celebrated near Wroclaw in a beautiful 15th-century mansion renovated into a hotel and reception hall.”







As 2014 comes to a close, Kamil and part of his team set out for Warsaw to attend the second session of the OVH World Tour in the Polish capital. Kamil said, "The first event in June, was mostly intended to personalize our relationships with our customers, to meet them and enable them to put faces on our teams, so that they are no longer just anonymous voices at the other end of a handset,” Kamil goes on to explain. It is an approach that sums up the philosophy of OVH. The ground work has been laid, the next chapter will be an opportunity to focus even more on technical solutions, through a series of workshops and one-on-one meetings intended to cover all areas (domains, shared servers, dedicated, Cloud ...). Another goal is to promote “Made in OVH” solutions that are free and easily configurable (anti DDoS ...). The World Tour complements the extensive communication campaign implemented by the Wroclaw branch in the recruitment of the lifeblood of today and geniuses of tomorrow.

In this respect, Kamil tells us, "Poland does not lack IT talent and for a long time, it was difficult to keep them in the country. Things are changing and OVH is playing a role in that change, offering ambitious missions and highly technical positions. Technology continues to evolve! Success is a result of being able to adapt. With the goal of doubling the staff in 2015, a new facility is already foreseen in the future to support this exponential growth!

More photos of the OVH World Tour in Warsaw.