Why did a renowned German retail brand make the decision to move their entire infrastructure to the cloud?

OVH and Villeroy & Boch

Scalability, speed and flexibility

Scalability, speed and flexibility

Standardised systems and processes

Standardised systems and processes

End-to-end IT management

End-to-end IT management

Executive summary

Villeroy & Boch has been a family-owned business since 1748. Based in Mettlach, Germany, it is a global retail brand, with a vast portfolio of porcelain and ceramic products for kitchens, bathrooms, indoor and outdoor design, and more. Over its storied history, the company has needed to continually evolve to stay abreast of technology advances and shifts in customer demands. To adapt to today’s digital marketplace, Villeroy & Boch worked with OVH to create an infrastructure that could rapidly and securely respond to the ever-changing reality of both in-store and online sales.

The challenge

To adapt to new customer behaviours and increased e-commerce demand, Villeroy & Boch needed a new server environment and network infrastructure that could handle its business growth while enabling seamless customer experiences — all with the highest level of security. Because of the size and scope of Villeroy & Boch, the number of internal stakeholders often made it challenging and cumbersome to upgrade the IT infrastructure. As such, the company required a single point of contact to provide and manage its end-to-end IT systems.

“We see digitalisation and internationalisation as the core trends that Villeroy & Boch needs to meet. More and more people are making purchases online and using their smartphones to look for shops nearby.”

Pascal Rheinert, Head of CIT, Internet and E-Business, Villeroy & Boch

The solution

OVH enabled the migration of Villeroy & Boch’s entire landscape of servers to a Dedicated Cloud, in order to provide faster response times, greater flexibility and speed, and rapid provisioning of new resources, for effective upscaling. With OVH as the sole cloud provider, and Villeroy & Boch's internal teams maintaining full control of the new infrastructure, this solution delivered increased automation, effective utilisation of hardware, more resource flexibility, and streamlined IT management.

The result

Villeroy & Boch’s new infrastructure provides a coordinated and seamless experience for both in-store and online customers. Its web connections are stronger and faster than ever before, thus enabling quicker load times and improved Google rankings for its various website pages, further enhancing the customer experience, and increasing sales. OVH’s solutions also provide Villeroy & Boch with the freedom to upgrade its digital environment in an efficient, cost-effective way, in order to continue to meet the needs of all customers, whether they are shopping on their mobile phones, tablets, or computers.

“For us, it is crucial to digitise the whole [environment] — to systematically advance central systems with relevant data, products, inventories, and orders... and to establish new sales channels without neglecting existing ones.”

Pascal Rheinert, Head of CIT, Internet and E-Business, Villeroy & Boch