/ Case studies / Villeroy & Boch

Why did a renowned German retail brand make the decision to move their entire infrastructure to the cloud?

OVH and Villeroy & Boch


Scalability, speed and flexibility




Standardised systems and processes


End-to-end IT management

Executive summary

Villeroy & Boch has been a family-owned business since 1748. Based in Mettlach, Germany, it is a global retail brand, with a vast portfolio of porcelain and ceramic products for kitchens, bathrooms, indoor and outdoor design, and more. Over its storied history, the company has needed to continually evolve to stay abreast of technology advances and shifts in customer demands. To adapt to today’s digital marketplace, Villeroy & Boch worked with OVH to create an infrastructure that could rapidly and securely respond to the ever-changing reality of both in-store and online sales.

The challenge

To adapt to new customer behaviours and increased e-commerce demand, Villeroy & Boch needed a new server environment and network infrastructure that could handle its business growth while enabling seamless customer experiences — all with the highest level of security. Because of the size and scope of Villeroy & Boch, the number of internal stakeholders often made it challenging and cumbersome to upgrade the IT infrastructure. As such, the company required a single point of contact to provide and manage its end-to-end IT systems.

“We see digitalisation and internationalisation as the core trends that Villeroy & Boch needs to meet. More and more people are making purchases online and using their smartphones to look for shops nearby.”

Pascal Rheinert, Head of CIT, Internet and E-Business, Villeroy & Boch

The solution

OVH migrated Villeroy & Boch’s entire server landscape to a Private Cloud and used VMware vSphere and vCenter to provide faster response times, greater flexibility and speed, and rapid provisioning of new resources. The integration of other infrastructure elements, such as VMware NSX and Virtual SAN, enabled OVH to support the VMware Software Defined Data Centre on demand for increased automation, providing greater utilisation of hardware, more resource flexibility, and streamlined IT management.

The result

Villeroy & Boch’s new infrastructure provides a coordinated and seamless experience for both in-store and online customers. Its web connections are stronger and faster than ever before, thus enabling quicker load times and improved Google rankings for its various website pages, further enhancing the customer experience, and increasing sales. OVH’s solutions also provide Villeroy & Boch more freedom to upgrade its server environment to continue to meet the needs of all customers, whether they are shopping on their mobile phones, tablets, or computers.

“For us, it is crucial to digitise the whole [environment] — to systematically advance central systems with relevant data, products, inventories, and orders... and to establish new sales channels without neglecting existing ones.”

Pascal Rheinert, Head of CIT, Internet and E-Business, Villeroy & Boch

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